Customer Testimonials
I ordered a car with them and Amy was wonderful about keeping me updated on its progress. When it came yesterday, Ryan picked me up and got us taken care of quickly.
Very helpful and willing help you in anyway they can very nice people
Great customer service in the service department.
I have bought quite a few vehicles over my 50 years of driving and I have to say this was the best most pleasant buying experience I’ve ever had Very friendly and not pushy like most dealers I highly recommend Don Franklin for next vehicle purchase I know I will
Absolutely amazing experience with this dealership. I drove from Arizona to Kentucky to purchase a new Ford Raptor because of the fair pricing and trade in value of my vehicle. Wish this dealership was located in ArIzona. I will continue to purchase my vehicles from this dealership and drive back to Arizona.
Thank you Don Franklin Ford Lincoln for your partnership with Goodwill Cars to Work. Gary Marvich and all Don Franklin staff are so kind and respectful. Thanks for helping us change lives.
Very well stocked!
Very friendly group at Don Franklin, highly recommended!
We had a flat tire on the highway (out of towners) and Don Franklin Ford got us in quick and changed our tire quickly ! Thanks guys ! We really appreciate it !
I want to take a second to thank Neal, Larry, and Red for helping me get back on the road quickly. My wife and I are from Georgia and where in London staying in our RV. I had an issue with the computer in my F-150. I was at the dealership when they opened and after explaining my situation they where able to get my truck right in and had us headed back home in no time. When it comes time for a new Ford I wouldn’t hesitate to make the 300 mile trip to buy from Don Franklin Ford. ...
After purchasing ten vehicles from Don Franklin over the last 14 years, most of my experiences with purchasing and servicing vehicles have been positive. There have been a few times something didn’t go well. In those instances one of the Franklin’s or their managers has stepped up and taken care of the situation and made me feel valued as a customer and a person. Things might not always go right but they will do everything possible to make it right.
Love the people there they are awesome...
Great service department. Comfortable to wait, FREE COFFEE, relaxing and clean waiting area.
Service, parts, good location. They have my business!!
I have loved every thing about the service we have received on our 2019 F150
Derrick was helpful and patient with us during the buying process. We appreciate all he and the staff did to help us! Thank you!
I’m always satisfied by the time I leave there.
Don Franklin is where I have all my maintenance done on my ford. Super fast and knowledgeable.
Love the quick lane for oil changes.
I would highly recommend this dealership they go above and beyond for their customers and making sure that they are well taken care of. All of the employees there are so very helpful and exceptional.
Service here is perfect every time I go I bought my car new here and have only had it serviced at this location they are the best very accurate and friendly from start to finish
They took care of me 👍
While on vacation we had a breakdown. I contacted Don Franklin Ford to see if they could help. The service writer had a tow truck on the way within 30 minutes of contacting him. The repair took about 30 minutes and we were back on the road. Great communication and excellent customer service makes Don Franklin a class act! Tony Martinsville, Indiana
Everything went speedy and I felt like I was at home at this dealership. Outstanding!
They do a good job on maintaining my vehicle
To be perfectly honest I made them work pretty hard to earn my business and they did everything in their power. I drove away with a new car and a payment I could afford. Pretty happy customer.
Wade is truly amazing and treats his customers like family! He explains everything and always has my car all shined up!
Great
Friendly good people to trade with fair deals
We went in get car did not have lot money they put us in a 2017 jeep patriot seem real nice at first left my wife stranded at dunkin donuts first had get the jeep and her home got it fixed then the axles went bad brakes rotors now it's makeing more noise thanks Don franklin I would not recommend this car lot sells nothing but junk also beware they don't even service them or check them out after they trade just put it on the lot good way get someine hurt stay away from this car lot on 192.
Good people. Truck was clean of any residual oil from the service rendered.
Buying a car is the worst IMO..but Kevin and Larry at Don Franklin in London was very professional, knowledgeable and efficient! I was in and out on the road in less than 2 hours(including test drive)! I found a vehicle in Columbia, Ky and they brought it to London the next day! I would definitely recommend Don Franklin London!
I just inherited a 2017 Ford Edge and was not sure of the maintenance condition. I went to the service desk and was immediately helped. My vehicle was taken in and given the “works.” After an hour my vehicle had the oil changed, the injectors cleaned, the tires rotated, all the fluids filled, a comprehensive check of the vehicle, and washed before it was delivered to me.
The Lincoln Experience is absolutely the best at Don Franklin Lincoln London, they are very well respected and I respect them that’s a lot these days
awsome help with Amber Allen she will do everything she can for you!!
Courteous service
Great Experience buying a vehicle from them.
Very happy with the service department
Excellent buying experience-Kevin is the best!
I've been a customer here at Don Franklin for years, now I work here and am still a customer here as well!! for help with your next auto: Derek@Don Franklin 6063093252
I love how friendly and helpful the staff was to us! They listened to our needs and helped us find exactly what we were looking for! I would highly recommend Don Franklin Ford to all of my family and friends!
Excellent!! Flawless experience! Highly recommend!
Great service, friendly staff
Definitely would buy a new vehicle with Don Franklin and ford in london. They was so helpful and helped me find exactly what we wanted. Thanks Don Franklin and ford!
Very friendly people!!
Great service
If you are looking for an honest, down to earth salesman...please go see Ryan Mullins. He is working with us and has been faithful to reaching out to us on finding just the right mid life crisis car... He has bent over backwards to look and work with us. please go see Ryan at Don Franklin Ford in London Ky.... Thanks again Ryan your the best...
Fast Friendly Comfortable for women Professional
Tyler Thacker was amazing! Very straight forward about what we would qualify for and gave us several options. I absolutely love my GMC Acadia. Tyler will have ALL of my future business
Hey everyone, they serviced my SUV 2020.. Robbie Brown is the best!! I’m proud call him my friend.. Thank you all for your kindness, courtesy and quick service 🙏
Nice friendly staff and I didn’t have to wait very long to get in.
This is the best place to go if you need a new or used vehicle Sales people are terrific They will help you in any way to get you the vehicle you want
GREAT PEOPLE AND GREAT SERVICE
I’ve been to 3 Ford Dealerships in this region by far this one is superior! I will make them MY Ford dealership from now on. Got me right in for an oil change and service. Clean new waiting area. Professional courteous employees. Completed work in an hour and kept me updated on my vehicle
Quick and good service!
Salesman was very professional and made the car buying process bearable. Purchased a Nissan Murano for a very nice price. Finance process went very quicky. They informed us of our extended warranty option but did not pressure us into buying. I hate buying a new car but buying with Don Franklin Ford was not too bad.
Great Experience multiple trades with Kindra Ward , Always a positive deal
The staff I met with were friendly, understanding, and knowledgeable. Very positive impression.
They are an exceptional group of men and women that are ready to help you at the drop of a dime and always make you feel like you belong
Really nice and very friendly seems to be good honest people. Thanks Gary and Derrick.
Kevin made this the best experience I have ever had buying a car, I am from another state and I will be coming back to Don Franklin for our next vehicle absolutely!!!
Never had a bad experience at Don Franklin. They have a great group of people
Good service
Love these guys!! The staff is awesome! Accurate info, great selection, and always there to help. Only suggestion would be to invest in another golf cart. 😂❤️❤️
could not gone better All of the staff were professional and willing to help in any way I would recommend Don Franklin dealer to any one wanting to buy a vechel
Talked to Rex this past Monday about a slightly used Jeep, then he had me talk to a senior salesman. The paperwork was completed and overnight express mail to me by the next am. The car was picked on Wednesday and delivered Thursday 400 miles away. The jeep is perfect - not a ding, scratch or chip. Looks like it was never driven. Rex, Larry and the office staff did a 10+ job. I would highly recommend them. Dan Thomas Hilton Head SC