Called inquiring about a truck advertised. Salesman called and said would get to me on availability. No call for 2 days. I called back and spoke with another salesman, again stated would have someone follow up in next hour. Never heard back from anyone. I bought a truck from another dealership next day. Evidently they don't see the need to sell vehicles or think that a phone call is more relevant than a person standing in the showroom. I was willing to drive 197 miles to purchase a vehicle. Good thing I don't live locally, because I would make sure the community knew how dissatisfied I was with the customer service.

I ordered a car with them and Amy was wonderful about keeping me updated on its progress. When it came yesterday, Ryan picked me up and got us taken care of quickly.

Very helpful and willing help you in anyway they can very nice people

Great customer service in the service department.

I have bought quite a few vehicles over my 50 years of driving and I have to say this was the best most pleasant buying experience I’ve ever had Very friendly and not pushy like most dealers I highly recommend Don Franklin for next vehicle purchase I know I will

Absolutely amazing experience with this dealership. I drove from Arizona to Kentucky to purchase a new Ford Raptor because of the fair pricing and trade in value of my vehicle. Wish this dealership was located in ArIzona. I will continue to purchase my vehicles from this dealership and drive back to Arizona.

Thank you Don Franklin Ford Lincoln for your partnership with Goodwill Cars to Work. Gary Marvich and all Don Franklin staff are so kind and respectful. Thanks for helping us change lives.

Very well stocked!

Very friendly group at Don Franklin, highly recommended!

We had a flat tire on the highway (out of towners) and Don Franklin Ford got us in quick and changed our tire quickly ! Thanks guys ! We really appreciate it !

I want to take a second to thank Neal, Larry, and Red for helping me get back on the road quickly. My wife and I are from Georgia and where in London staying in our RV. I had an issue with the computer in my F-150. I was at the dealership when they opened and after explaining my situation they where able to get my truck right in and had us headed back home in no time. When it comes time for a new Ford I wouldn’t hesitate to make the 300 mile trip to buy from Don Franklin Ford. Great people and great service.

After purchasing ten vehicles from Don Franklin over the last 14 years, most of my experiences with purchasing and servicing vehicles have been positive. There have been a few times something didn’t go well. In those instances one of the Franklin’s or their managers has stepped up and taken care of the situation and made me feel valued as a customer and a person. Things might not always go right but they will do everything possible to make it right.

Love the people there they are awesome...

Great service department. Comfortable to wait, FREE COFFEE, relaxing and clean waiting area.

Service, parts, good location. They have my business!!

I have loved every thing about the service we have received on our 2019 F150

Derrick was helpful and patient with us during the buying process. We appreciate all he and the staff did to help us! Thank you!

I’m always satisfied by the time I leave there.

Don Franklin is where I have all my maintenance done on my ford. Super fast and knowledgeable.

Love the quick lane for oil changes.

I would highly recommend this dealership they go above and beyond for their customers and making sure that they are well taken care of. All of the employees there are so very helpful and exceptional.

Service here is perfect every time I go I bought my car new here and have only had it serviced at this location they are the best very accurate and friendly from start to finish

They took care of me 👍

While on vacation we had a breakdown. I contacted Don Franklin Ford to see if they could help. The service writer had a tow truck on the way within 30 minutes of contacting him. The repair took about 30 minutes and we were back on the road. Great communication and excellent customer service makes Don Franklin a class act! Tony Martinsville, Indiana

Everything went speedy and I felt like I was at home at this dealership. Outstanding!