10:15 appointment for recall work an hour later told work will take longer due to over booking been here 4 hours and work is still not done. Was told only 2hr job. Will find another dealership to work with and I will not recommend Don Franklins.

I took my 2021 Ford Eco sport to them because the engine experienced a catastrophic failure due to an open recall, they had the vehicle for a little over a week when I received it back they had left multiple bolts either loose or missing, several nuts were loose or missing and had broken my air intake box in several places and zip tied them up, I had taken the vehicle back twice to get these fixed, there is a horrible rattling noise coming from the vehicle, they are set to repair this on April 14th, After reading several reviews, this is par for the course, this has been a staggering testament to the top of Work that you receive from Dan Franklin in London, please do not go here

Called inquiring about a truck advertised. Salesman called and said would get to me on availability. No call for 2 days. I called back and spoke with another salesman, again stated would have someone follow up in next hour. Never heard back from anyone. I bought a truck from another dealership next day. Evidently they don't see the need to sell vehicles or think that a phone call is more relevant than a person standing in the showroom. I was willing to drive 197 miles to purchase a vehicle. Good thing I don't live locally, because I would make sure the community knew how dissatisfied I was with the customer service.

I ordered a car with them and Amy was wonderful about keeping me updated on its progress. When it came yesterday, Ryan picked me up and got us taken care of quickly.

Very helpful and willing help you in anyway they can very nice people

Great customer service in the service department.

I have bought quite a few vehicles over my 50 years of driving and I have to say this was the best most pleasant buying experience I’ve ever had Very friendly and not pushy like most dealers I highly recommend Don Franklin for next vehicle purchase I know I will

Absolutely amazing experience with this dealership. I drove from Arizona to Kentucky to purchase a new Ford Raptor because of the fair pricing and trade in value of my vehicle. Wish this dealership was located in ArIzona. I will continue to purchase my vehicles from this dealership and drive back to Arizona.

Thank you Don Franklin Ford Lincoln for your partnership with Goodwill Cars to Work. Gary Marvich and all Don Franklin staff are so kind and respectful. Thanks for helping us change lives.

Very well stocked!

Very friendly group at Don Franklin, highly recommended!

I want to take a second to thank Neal, Larry, and Red for helping me get back on the road quickly. My wife and I are from Georgia and where in London staying in our RV. I had an issue with the computer in my F-150. I was at the dealership when they opened and after explaining my situation they where able to get my truck right in and had us headed back home in no time. When it comes time for a new Ford I wouldn’t hesitate to make the 300 mile trip to buy from Don Franklin Ford. Great people and great service.